We aim to dispatch your order within 24-48 hours of it being placed. Orders will be delivered via a Startrack Express registered/affiliated courier and/or Australia Post. You will receive an email confirming the dispatch of your order which will include a tracking number which can be used to track the progress of your delivery.
It is your responsibility to provide a secure delivery address where someone will be available to accept delivery of your parcel. We recommend providing a business address where possible or providing clear delivery instructions when ordering.
Australia
For orders under $150 - $8.95
Free shipping for orders over $150
Delivery times will depend on your location. Metro locations can receive delivery next day but please allow up to 2-10 business days for delivery from dispatch. Please note a signature on delivery is not required. If the delivery address is unattended, the parcel may be left at your location. If a suitable location can not be located, re-delivery will be attempted at another time.
If part or all of your order is on backorder you will be notified by email with the details of backorder items. Backorders may take longer than 7 working days to be delivered and will be sent separately with no additional postage charges applied. Please note international orders will be dispatched once all items are fulfilled.
Tracking your Order
When your online purchase is completed you will receive an email containing your order confirmation and delivery details. To track the status of your delivery please use the following links:
Australian deliveries: Visit http://www.startrackexpress.com.au and enter your consignment number.
International deliveries: Visit http://www.auspost.com.au/track and enter your consignment number
Currency
All product and shipping prices quoted on this website are in Australian dollars (AUD). Prices quoted are inclusive of Australian Goods and Services Tax (GST).
Taxes
Purchases shipped to international addresses are exempt from Australian GST. The prices listed do not include any overseas duties, customs or import charges. Please note you are responsible for any local customs or import charges that may be payable on receipt of your parcel.